Thank you.

Alexia O. MacEoghan
Insurance Product Analyst
InsureMyTrip.com

“Hi Robert,

We took a closer look, and it appears there is a bug on the Insure My Trip quoting tool. While we are working on that fix, our TravelGap products are available for travel dates in 2010 at http://www.hthtravelinsurance.com.”

So there we have it; there does appear to be a problem at the insuremytrip.com website when it comes to looking up quotes, so we didn’t have it wrong — they did. However, you can get TravelGap products in 2010 if you live in North Carolina. This is good news, indeed, for travelers. So check out the site Mike posted above in this comment if you want reliable information on TravelGap products.

Our thanks to Mike for that timely update on the information regarding the Insure My Trip website. Again, we always strive to bring our readers the most accurate information, and when corrections are needed, whether on our part, or as in this case, someone else’s part, we gladly make them! When it comes to traveling, we want to give you the most reliable information we can.

Rob Shelsky
Contributing Editor

We received this comment from Mr. Mike Hartung of HTH TravelGap, and we felt, in fairness, it only right to share it with you all. Below his message, is our reply.

Monday, December 21, 2009, 10:45 am [EST]

Attention: General-Advertise

Message: Rob Shelsky, Currate.com Contributing Editor
Robert Rademacher, Currate.com Editor-in-Chief

Gentlemen,

We note that your recent post on travel insurance mentions your inability to purchase an HTH TravelGap policy as a resident of North Carolina. To set the record straight, TravelGap is available in NC. We are wondering how we gave you the wrong information? Was your source our web site or our customer service line? Thanks for the mention in any case. For your information, HTH sponsors http://www.healthytravelblog.com where we cover lots of topics, including insurance. Perhaps your readers would like to be able to link in. We could return the favor to Currate.

Regards,

Mike Hartung
HTH Worldwide
mhartung@hthworldwide.com

OUR REPLY:

Dear Mr. Mike Hartung,

First, thank you for your comment on our Travel Insurance article. It was highly welcomed. All our sources for information are always listed at the end of each article under the section entitled, “References,” so that any reader may check it for themselves. Of course, these references usually provide them with valuable extra information on the topic, as well.

In this article, for the trip I specified to the United Kingdom (an actual trip I’m taking), with insurance requirements input for my age, length of stay there, departure and return dates, your travel insurance is stated by them as not being available, according to Insuremytrip.com, at:

http://www.insuremytrip.com/quote/quoteresults/all.html

Here again, is their search result on their site for your insurance:

“HTH Worldwide Trip Protector Preferred Not available for a Departure Date of January 01, 2010 or later for residents of North Carolina.”

If they are, indeed, incorrect about this, then perhaps you should notify insuremytrip.com, so they can correct this error. However, this does appear to be a recent update by them, so I am at a loss as to why their site would come back with this response. Again, if this information is incorrect, I suggest checking with them, and if it is a mistake on their part, they should correct it immediately.

It does happen, sometimes, that some of these websites we use for direct references, accidentally print erroneous information, But given the criteria for my trip, what I wanted, the above response is actually what I received, and is a direct quote. I just tried it again, and it is still giving the same response for someone living in North Carolina, after “January 1, 2010, Not Available.” This is for the insurance package I needed.

We do strive for complete accuracy here, and so are quite willing to correct any errors. With regard to your travel insurance for those of us living in North Carolina, such as myself, in this case, I hope insuremytrip.com is wrong! Because I could use another quote.

Please do let us know what you find out about this from them, and I will post that information here for all to see and read. It’s great for us to get such updates. And again, thank you for your comment on this matter. We appreciate you taking the time to read the article. We hope by posting your letter, including your links, that users of our site will have a clearer idea on this matter.

Best Regards,

Rob Shelsky
Contributing Editor

Travel Insurance – Is It Really A Good Idea For The Traveler?: Missing a connecting flight as a result, not showi… [link to post]

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